Terms & Conditions

01Definitions

• Hotel, We, Us, or Our refers to Hampshire Hotel Ballito.
• Website refers to the official Hampshire Hotel Ballito website.
• Guest, User, or You refers to any person accessing the website or making a reservation through it.

02Website Use

This website is intended to provide information about Hampshire Hotel Ballito, its accommodation, facilities, services, promotions, and online reservations.

You agree to:

• Use the website only for lawful purposes.
• Provide accurate and complete information when making reservations.
• Not attempt to interfere with the operation or security of the website.
• Not use the website for fraudulent or misleading bookings.

03Online Reservations

Reservations made through the website are subject to room availability.

A booking is only confirmed once:

• Payment, where applicable, has been successfully processed; and
• A confirmation email containing your booking reference has been issued.

The Hotel reserves the right to refuse or cancel any reservation where incorrect pricing, technical errors, fraudulent activity, or payment issues are identified.

04Rates and Pricing

• All rates displayed on the website are quoted in South African Rand (ZAR).
• Unless otherwise stated, rates include Value Added Tax (VAT).
• Rates may change without prior notice and are subject to availability.
• Special offers and promotional rates are subject to their own terms and conditions.

05Payment

• Payment methods accepted will be displayed during the booking process.
• Where advance payment is required, your reservation will only be confirmed after successful payment.
• The Hotel reserves the right to verify payment details before confirming a booking.

06Check-in and Check-out

Standard Check-in

From 14:00

Standard Check-out

Before 11:00

Early check-in and late check-out requests are subject to availability and may incur additional charges. Guests must present valid identification upon check-in.

07Cancellations and Amendments

Cancellation policies vary depending on the selected rate or promotional offer. Applicable cancellation terms will be displayed during the booking process and confirmed in your reservation email.

Failure to arrive without prior notice may result in the reservation being treated as a no-show, and applicable charges may apply.

08Promotions and Competitions

Any promotions, discounts, vouchers, giveaways or competitions advertised on the website are subject to separate promotional terms and conditions. The Hotel reserves the right to amend or withdraw any promotion without prior notice.

09Gift Vouchers and Promotional Codes

Gift vouchers and promotional codes:

• Cannot be exchanged for cash.
• May only be used within their validity period.
• May be subject to blackout dates.
• May not be combined with other offers unless expressly stated.

10Guest Conduct

Guests are expected to conduct themselves in a respectful manner towards staff and other guests. The Hotel reserves the right to refuse accommodation or request any guest to leave the premises where their behaviour is abusive, unlawful, disruptive, or poses a risk to others or Hotel property.

Any damage caused to Hotel property may be charged to the guest responsible.

11Website Content

All content displayed on this website, including but not limited to photographs, logos, branding, graphics, videos, written content, and downloadable material, is the property of Hampshire Hotel Ballito or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or modified without prior written permission.

12Accuracy of Information

While every reasonable effort is made to ensure that information on this website is accurate, the Hotel does not warrant that all information is free from errors, omissions, or inaccuracies. Descriptions, pricing, photographs and facilities are subject to change without notice.

13Third-Party Links

This website may contain links to third-party websites for your convenience. The Hotel is not responsible for the content, security, privacy practices or availability of those websites.

14Privacy

The Hotel respects your privacy and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

By using this website or making a reservation, you consent to the collection and processing of your personal information for reservation management, guest services, marketing (where consent has been provided), and legal compliance.

15Cookies

This website may use cookies to improve user experience, remember preferences, analyse website traffic and enhance website functionality. By continuing to browse the website, you consent to the use of cookies.

You may disable cookies in your browser settings; however, some website features may not function correctly.

16Limitation of Liability

To the maximum extent permitted by law, Hampshire Hotel Ballito shall not be liable for any direct, indirect, incidental, consequential or special damages arising from:

• Use of the website.
• Inability to access the website.
• Technical interruptions.
• Booking system failures.
• Viruses or malicious software.
• Reliance on website information.

Nothing in these Terms excludes liability where such exclusion is prohibited by South African law.

17Force Majeure

The Hotel shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters.
• Strikes.
• Civil unrest.
• Pandemics.
• Government restrictions.
• Utility failures.
• Internet outages.

18Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

19Amendments

The Hotel reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on this website and become effective upon publication.